{"id":35153,"date":"2020-12-21T12:42:02","date_gmt":"2020-12-21T12:42:02","guid":{"rendered":"https:\/\/seniorerp.ro\/?page_id=35153"},"modified":"2023-02-09T09:30:14","modified_gmt":"2023-02-09T09:30:14","slug":"erp-consultancy-post-implementation-support","status":"publish","type":"page","link":"https:\/\/www.seniorerp.ro\/en\/erp\/services\/erp-consultancy-post-implementation-support\/","title":{"rendered":"Post-Implementation Support"},"content":{"rendered":"
[vc_row full_width=”stretch_row_content” full_height=”yes” equal_height=”yes” content_placement=”middle” element_id=”505016″ element_css=”.vc-row-331899 .animated-container {background-image:url(http:\/\/seniorerp.ro\/wp-content\/uploads\/2018\/12\/map_transparent_dark.png);}.vc-row-331899 .top-gradient {background:linear-gradient(to bottom, #b0cc41 0%,rgba(255,255,255,0) 100%);}.vc-row-331899 .bottom-gradient {background:linear-gradient(to top, #b0cc41 0%,rgba(255,255,255,0) 100%);}” css=”.vc_custom_1600680439194{padding-top: 50px !important;padding-bottom: 50px !important;}” el_id=”one-page-about-us”][vc_column animation_delay=”0″ css_animation=”bottom-to-top” width=”2\/3″ text_align=”left” element_id=”272581″ crp=”480:0:0,480-768:0:0,768-1024:0:0,1024-1280:10:10,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i” offset=”vc_col-lg-8 vc_col-md-12 vc_col-xs-12″ css=”.vc_custom_1600777890550{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_single_image image=”28870″ img_size=”full”]<\/span>[\/vc_column][vc_column animation_delay=”150″ css_animation=”top-to-bottom” width=”1\/3″ element_id=”37004″ crp=”480:5:5,480-768:5:5,768-1024:5:5,1024-1280:10:10,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i” offset=”vc_col-lg-4 vc_col-md-12 vc_col-xs-12″ css=”.vc_custom_1600777879175{padding-right: 60px !important;}”]

Always together<\/span> with our customers<\/span><\/span><\/h2><\/span>[vc_column_text animation_delay=”0″]To ensure customer satisfaction after the implementation of the application, Senior Software provides them with a post-implementation support system. It gives answers to the clients’ technical questions and ensures support in the case of abnormal operation of the solution.<\/span>[\/vc_column_text]<\/span>[vc_column_text animation_delay=”0″]The ERP support service is available from Monday to Friday from 09.30 to 18.30<\/span> and is accessible to customers from the first day post-Go Live.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”40″ element_id=”972640″ element_css=”.vc-row-972640 .animated-container {background-image:url(http:\/\/seniorerp.ro\/wp-content\/uploads\/2018\/12\/map_transparent_dark.png);}.vc-row-972640 .top-gradient {background:linear-gradient(to bottom, #b0cc41 0%,rgba(255,255,255,0) 100%);}.vc-row-972640 .bottom-gradient {background:linear-gradient(to top, #b0cc41 0%,rgba(255,255,255,0) 100%);}” grid_overlay=”black” animated_bg=”true” top_gradient=”true” bottom_gradient=”true” css=”.vc_custom_1598875370980{padding-top: 85px !important;padding-right: 5% !important;padding-bottom: 85px !important;padding-left: 5% !important;background-color: #b0cc41 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” animated_bg_speed=”100000″ animated_bg_image=”13260″ el_class=”content-box-padding-2″ gradient_color=”#b0cc41″ el_id=”one-page-benefits”][vc_column animation_delay=”0″ css_animation=”bottom-to-top” element_id=”597413″ offset=”vc_col-lg-12 vc_col-md-12 vc_col-xs-12″ crp=”480:0:0,480-768:0:0,768-1024:10:10,1024-1280:20:20,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i” css=”.vc_custom_1596522843276{padding-right: 100px !important;padding-left: 100px !important;}”]

The ERP support team offers the following services:<\/span><\/span><\/h2><\/span>[\/vc_column][vc_column animation_delay=”150″ css_animation=”bottom-to-top” width=”1\/4″ element_id=”943238″ offset=”vc_col-lg-3 vc_col-md-3 vc_col-xs-12″ crp=”480:i:i,480-768:i:i,768-1024:15:15,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i”]
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Taking technical questions from clients<\/h4>

<\/span><\/span><\/p><\/div><\/div><\/div><\/span>[\/vc_column][vc_column animation_delay=”300″ css_animation=”bottom-to-top” width=”1\/4″ element_id=”967323″ offset=”vc_col-lg-3 vc_col-md-3 vc_col-xs-12″ crp=”480:i:i,480-768:i:i,768-1024:15:15,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i”]

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Taking questions about using the application<\/h4>

<\/span><\/span><\/p><\/div><\/div><\/div><\/span>[\/vc_column][vc_column animation_delay=”450″ css_animation=”bottom-to-top” width=”1\/4″ element_id=”743241″ offset=”vc_col-lg-3 vc_col-md-3 vc_col-xs-12″ crp=”480:i:i,480-768:i:i,768-1024:15:15,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i”]

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Registering bugs or unconformities found while using the app<\/h4>

<\/span><\/span><\/p><\/div><\/div><\/div><\/span>[\/vc_column][vc_column animation_delay=”0″ width=”1\/4″ element_id=”358816″ offset=”vc_col-lg-3 vc_col-md-3″ crp=”480:i:i,480-768:i:i,768-1024:i:i,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i”]

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The analysis and solving of the categories mentioned before<\/h4>

<\/span><\/span><\/p><\/div><\/div><\/div><\/span>[\/vc_column][\/vc_row][vc_row element_id=”120830″ grid_overlay=”black” css=”.vc_custom_1598253778246{padding-top: 96px !important;padding-bottom: 96px !important;}”][vc_column animation_delay=”0″ element_id=”212265″ crp=”480:i:i,480-768:i:i,768-1024:i:i,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i”]

The advantages<\/span> of using the ERP support sistem:<\/span><\/span><\/h2><\/span>[vc_row_inner][vc_column_inner width=”1\/3″]
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Predictable and scalable support costs<\/h4>

Clients recognize costs and they receive detailed explanations regarding invoices, where every activity is mentioned, including their duration.<\/span><\/span><\/p><\/div><\/div><\/div><\/span>

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Consultancy offered by specialists<\/h4>

Senior Software’s support department is formed by specialists with experience and advanced technical, IT accounting and business abilities.<\/span><\/span><\/p><\/div><\/div><\/div><\/span>[\/vc_column_inner][vc_column_inner width=”1\/3″]

\"beneficii-seniorsoftware-seniorerp-post-implementare-go-live\"<\/div><\/span>[\/vc_column_inner][vc_column_inner width=”1\/3″]
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Increasing the system's reliability<\/h4>

Any situation that pops up can pe signaled in due time, thus preventing the interruption of activities and the persistance of certain issues with the app itself.<\/span><\/span><\/p><\/div><\/div><\/div><\/span>

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Increase in personnel trust<\/h4>

Knowing that they always have acces to specialists who know the app and that can offer quick answers, users will have more trust in working with the system.<\/span><\/span><\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” element_id=”693983″ element_css=”.vc-row-693983 .fixed-container {background-image:url(http:\/\/seniorerp.ro\/wp-content\/uploads\/2020\/08\/banner-suport-post-implementare-testimonial-sanovita-seniorerp.jpg);}” grid_overlay=”white” fixed_bg=”true” css=”.vc_custom_1598876319682{background-color: #212121 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” fixed_bg_image=”21932″][vc_column animation_delay=”0″ width=”1\/3″ element_id=”91865″ crp=”480:5:5,480-768:5:5,768-1024:5:5,1024-1280:10:10,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i”]<\/span>

[vc_column_text animation_delay=”150″ css_animation=”bottom-to-top” element_id=”177076″]“We chose to collaborate with Senior Software because we wanted a partner from Romania which would support us whenever necessary and which would provide us with customizable and scalable software, so as to support our business expansion.”<\/em><\/span><\/p>\n

Adrian Buica \u2013 IT Manager Sano Vita<\/strong><\/span><\/span>[\/vc_column_text]<\/div>

<\/div><\/div><\/span>[\/vc_column][vc_column animation_delay=”0″ width=”2\/3″ element_id=”193402″ crp=”480:i:i,480-768:i:i,768-1024:i:i,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i” offset=”vc_hidden-xs”]<\/span><\/span>[\/vc_column][\/vc_row][vc_row gap=”0″ element_id=”653621″ grid_overlay=”black” css=”.vc_custom_1599059313886{padding-top: 96px !important;padding-bottom: 50px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_class=”vc_row.background-cover-767 vc_row.background-cover-768-1024 content-box-padding”][vc_column animation_delay=”0″ element_id=”456489″ crp=”480:i:i,480-768:i:i,768-1024:20:20,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i”]

How does it work<\/span> ?<\/span><\/span><\/h2><\/span>[vc_column_text animation_delay=”150″ css_animation=”bottom-to-top” element_id=”177076″]Senior Software provides support through a ticketing system, after an SLA (Service Level Agreement). Companies that have active maintenance and technical support contracts have an ensured response time for incidents, as stipulated in the contract.<\/span>[\/vc_column_text]<\/span>[vc_row_inner element_id=”760686″ css=”.vc_custom_1599664448757{padding-bottom: 96px !important;}”][vc_column_inner width=”1\/3″][vc_column_text animation_delay=”150″ css_animation=”bottom-to-top” element_id=”177076″]1<\/span>The customer sends the request to the support department, then the system automatically creates a ticket that will be allocated to a support consultant.<\/span>[\/vc_column_text]<\/span>[\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text animation_delay=”150″ css_animation=”bottom-to-top” element_id=”177076″]2<\/span>Depending on the agreed SLA and the priority of the request, the customer will receive a response to the request made within a certain period of time.<\/span>[\/vc_column_text]<\/span>[\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text animation_delay=”150″ css_animation=”bottom-to-top” element_id=”177076″]3<\/span>Once the request has been resolved, the ticket will be closed and the customer will receive a confirmation of the resolution.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” element_id=”759924″ element_css=”.vc-row-759924 .fixed-container {background-image:url(http:\/\/seniorerp.ro\/wp-content\/uploads\/2020\/09\/banner-suport-post-implementare-testimonial-proactiv-seniorerp.jpg);}” grid_overlay=”white” fixed_bg=”true” css=”.vc_custom_1599664175418{background-color: #212121 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” fixed_bg_image=”22340″][vc_column animation_delay=”0″ width=”2\/3″ element_id=”513180″ crp=”480:i:i,480-768:i:i,768-1024:i:i,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i” offset=”vc_hidden-xs”]<\/span><\/span>[\/vc_column][vc_column animation_delay=”0″ width=”1\/3″ element_id=”248527″ crp=”480:5:5,480-768:5:5,768-1024:5:5,1024-1280:10:10,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i”]<\/span>
[vc_column_text animation_delay=”150″ css_animation=”bottom-to-top” element_id=”177076″]“The members of the Senior Software team have given us confidence, balance, involvement, availability and know-how. They understood and identified the needs of each department and each individual. We have dialogued and found the best solutions and we can say that we consider them part of the Pro Activ team.”<\/em><\/span><\/p>\n

Alin Ionescu, Managing Director Pro Activ<\/strong><\/span><\/span>[\/vc_column_text]<\/div>

<\/div><\/div><\/span>[\/vc_column][\/vc_row][vc_row gap=”0″ element_id=”785628″ grid_overlay=”black” css=”.vc_custom_1598888163017{padding-top: 96px !important;padding-bottom: 96px !important;background-image: url(http:\/\/seniorerp.ro\/wp-content\/uploads\/2018\/12\/map_transparent_dark.png?id=13260) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_class=”label-black”][vc_column animation_delay=”150″ css_animation=”bottom-to-top” element_id=”438217″ crp=”480:i:i,480-768:i:i,768-1024:i:i,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i” offset=”vc_col-lg-12″]

PRIORITIZING INCIDENTS<\/span><\/span><\/h4>[vc_column_text animation_delay=”150″ css_animation=”bottom-to-top” element_id=”177076″]\n

Incidents reported by customers are classified in different categories of priorities, depending on their nature. The customer is also able to call the Account Manager when they consider that the incident has a different priority than that allocated by the ERP support department.<\/span>\n[\/vc_column_text]<\/span>[vc_row_inner gap=”32″ equal_height=”yes” element_id=”817820″][vc_column_inner width=”1\/3″]

Low priority<\/span><\/div><\/div>